Scope

Dear Advantech distributors and resellers.

Some of you may have overstocked items and items you would like to sell.

Some of you often search for items out of stock or items  phased out.

The “Advanstock”  platform is the web platform created for you where you can sell and buy  products.

The platform is to serve  Advantech distributors and resellers.

Here you will find electronics products that registered suppliers have in overstock. Also, you can find products that can be “end of life” or even “Out of Support”.

Furthermore, you can upload similar products that you have in overstock, as well as products that could be interested of our members.

Member categories:

1. Seller. Must be registered. Can upload products. Can buy and sell.
2. Buyer. Must be registered. Delivery without VAT need a valid VAT number. Can only buy.

Sellers price. A = Price to buyers. B = Price to Sellers.Price is always displayed without VAT.

Buyers on the platform will only see price A. Sellers will see both price A & B.

All sell and buy transactions are carried out direct between the Seller and the buyer.

Advanstock is a platform where sellers and buyers can buy and sell direct between them without any involvement from Advanstock.

Orders, terms and payments are always direct between the Seller and buyer. Payments to Advanstock are not accepted.

Advanstock does not involve in any economy or any other transactions between seller and buyer.

The Seller is fully responsible for the correctness of any information, description of items etc.

There are no commissions or other charges on any transactions between seller and buyer.

You must specify the location of the item in your listings.

Buyers like to know where the item is being shipped from as it helps to give them an idea of how much shipping will cost and how long it might take for the item to arrive. Having an inaccurate item location can cause confusion and lead to a poor experience for your buyer.

Your terms and conditions.

Be very clear and thorough about the terms of the transaction and include information about the forms of payment you accept, any taxes or other applicable fees, shipping and handling, and your return policy. Being upfront and honest about these terms helps build trust and provides a positive buying experience for your customers.

Do you accept returns.

You don’t have to accept returns, but we highly recommend you do – it might help you attract more buyers. If you do accept returns, make sure you specify the time period in which you accept returns, who pays for the return cost, and how the refund is issued.

Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods bought turn out to be faulty or do not look or work as advertised.

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Warranty.

As Advantech distributor / reseller you know that Advantech warranties start at the time you were invoiced an item from Advantech.

EU Rules are 2-year guarantee for all goods

Buyer always has the right to a minimum 2-year warranty at no cost, regardless of whether they bought your goods online, in a shop or by mail order.

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Selling practices policy overview

Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction.

Some of the simplest things you can do are to provide accurate and consistent details about your items and to be clear and specific about the terms and conditions of the sale. You should also make every effort to provide excellent customer service from start to finish, including:

• Charging reasonable shipping and handling costs
• Specifying your handling time and return policy in your listing
• Responding to buyers’ questions promptly
• Being professional throughout the transaction
• Making sure the item is delivered to the buyer as described in your listing
• Frequently reviewing and updating listings to make sure all information – such as inventory status and item condition – is accurate and up to date.

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings may be removed, displayed lower or not shown in search results.

Shipping service

Buyers expect their items to be delivered on time, especially when they pay additional fees for expedited shipping services. Using a slower shipping service than the one selected by the buyer during checkout may result in the item being delivered later than expected, and an increase in claims for items not received.

Offer shipping service options in your listings only after reviewing their costs and delivery speeds
Ship items using shipping service options with features that meet or exceed those the buyer selected.

Do Not use shipping service options with features that do not meet those selected by the buyer. For example, using “USPS Ground” with a maximum delivery estimate of 7 days when the buyer selected “USPS Priority Mail” with a delivery estimate of 3 days.

Be sure to specify shipping costs and related service charges in your listings.

What to charge

• Actual shipping cost: This is the amount for shipping the item. It should be what you paid the carrier.
• Handling cost: This can include the cost of packaging materials and insurance cost, if any.
• Delivery confirmation and extra services: If you choose to use these options, you must add them to your shipping and handling costs, and you can only charge what they actually cost.
• Tax and government-imposed fees: Value Added Tax (VAT), or equivalent taxes may be charged.

Tips:

• If your shipping and handling costs are higher than average, consider explaining in your listing what the shipping and handling costs include.
• We recommend that you provide tracking information. Using tracking information, delivery confirmation, or signature confirmation can help protect you if a buyer reports that they didn’t receive an item.

Free shipping

You can offer free shipping to select or all destinations.
For a destination with free shipping, no other fees related to shipping, handling, or packaging can be charged. You’re not allowed to use a shipping method that is slower than the slowest one indicated in the listing.

Shipping and handling time

What to do

• Specify in your listing clearly and accurately when the item will be shipped.
• Ship items within the handling time you state in your listing.
• Use tracking, delivery confirmation, or signature confirmation. Using delivery confirmation can help protect you if a buyer claims an item wasn’t received.
  Note: If the total order cost (total of item(s), shipping and tax) is $750 or more signature confirmation is required. Having signature confirmation protects you if a buyer reports that they didn’t receive an item. Learn more about signature confirmation requirements.
• You’re required to select the shipping option that best matches the shipping service that you offer in the listing. This helps set buyer expectations about when the item will be delivered.

Terms and conditions

It’s important that you clearly specify the terms and conditions of the sale in your listing so that buyers know what to expect.

What to do

You’re required to include the following details in your listing:

• Forms of payment you accept
• Return policy
• Shipping method, costs, and other information
• Taxes and any applicable government imposed fees (such as electronic waste disposal fees)
• Terms of the transaction

• Ensure the safe delivery of the item within the timeframe stated in your listing
• Items you list must be in your inventory or you must have an existing agreement with a third party to fulfill the delivery of the item under the terms of your listing

Tracking

Providing tracking details for items you’ve sold is an industry standard and something that your buyers expect. Tracking data lets buyers know where their item is throughout the shipping process, and can be critical in cases where the buyer claims they didn’t receive an item.

What to do

• Upload accurate tracking details
• Upload tracking details within your specified handling time
• Mark the item as ‘Shipped’ in Advanstock once it has been sent

Item description

The listing page is where buyers get most of their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive the item. It’s important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way.

You’re required to:

• Specify the condition of the item
• Describe any defects or flaws in the item – this helps avoid problems or buyer dissatisfaction

Note: When selling a used, refurbished, or flawed item, you must include photos of the actual item for sale instead of a stock photo.

Cancel orders

You may need to cancel an order because the item is broken or out of stock, you made a mistake in your listing, the buyer requested to cancel the order, there’s a problem with the buyer’s shipping address, or the buyer hasn’t paid.

What to do

• Cancel the order within 30 days of the sale
• Find the order you want to cancel, and from More actions, select Cancel this order
• Choose a reason for the cancellation and follow the on-screen instructions. The “Buyer Hasn’t Paid” reason code will be displayed if the buyer hasn’t paid for the item within 4 calendar days

Communication

Do whatever you can to provide excellent customer service

What to do

• Respond promptly to any questions during the buying process, as well as after the item has been purchased
• Communicate professionally, including emails
• Be responsive to any buyer concerns or problems

What not to do

• You’re not allowed to use profane or offensive language with anyone on Advanstock.
• You’re not allowed to send anyone on Advanstock inappropriate images including nudity, profanity or other general content not related to an Advanstock listing

Returns

You aren’t required to accept returns, but if you do, you must honor your stated returns policy.
When you choose to accept returns, a buyer can return an item for any reason, including if they change their mind about a purchase. As long as the return meets your stated return requirements, you are required to honor the return.

What to do

• If you don’t want to accept returns, make sure that both the International and Domestic returns check boxes are unselected
• If you accept returns, you must clearly state the criteria under which you will accept a return. This may include (but isn’t limited to):
  • The time period in which a buyer must notify you about a return
  • Who pays for return shipping
  • How the refund is issued (money back, replacement, or exchange)

Remember, buyers who purchase from you are entering in to a contract with you based on the details you included in your listing, including what you stated in your returns policy. Therefore, you may not add to or alter your returns criteria once an item has been purchased.

Photos

Along with the description, datasheets and photos are the most important part of a listing.
Photos help buyers to see exactly what they’re getting as well as specific details they may be looking for. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color.

Pricing

When you place an item on sale you should indicate a price valid for any Buyer and another price for Sellers.

The Advanstock basically is for Sellers selling and buying between them with prices identical or close to present distributor price from Advantech Europe.

Buyers may be anyone and their price should be identical or close normal end user list price.