Shipping Policy
Payment for the delivery can only be made by non-cash transfer based on a proforma invoice issued by the company. The company reserves the right not to dispatch the delivery before the amount invoiced on the proforma invoice is credited to the company's account. For regular customers with good payment history, deliveries can be sent with a 10-day payment deadline, unless otherwise specified. The shipping cost will be stated in the order confirmation based on the weight and destination of the shipment.
Cancellation / Return / Exchange Policy
The company reserves the right to withdraw from the purchase agreement in the following cases: The subcontractor ceases to supply the goods that are the subject of the delivery. The customer is in arrears with payment. The customer is entitled to withdraw from the contract if the company fails to deliver the goods within a subsequently specified reasonable period; however, the customer is not entitled to withdraw after receiving a notification from the company about the already dispatched delivery. In the event of order cancellation within 14 days before the confirmed delivery date by the customer for other reasons, the company will charge the customer a cancellation fee of 30%. In the event of order cancellation within 5 days, 100% of the delivery price will be charged.